Exceptional customer service starts at the front desk — here’s how propane companies can recruit, train & empower CSRs to stand out in a competitive market
When hurricanes, ice storms & record-breaking cold strike, propane stands as a dependable energy source, keeping homes warm & powered when it matters most
Touching on these key talking points will help you highlight the benefits of propane to your customers
Transform your website into a customer-centric experience, ensuring every visitor finds exactly what they need, when they need it
Tuesday, July 2, 2024
Rural Computer Consultants hosted its 26th annual Customer Seminar this year in Myrtle Beach, South Carolina, from June 17-20. The four-day event equipped participants with educational sessions, a roundtable discussion and a vendor fair.
Freddie Ridler and Nancy Mathison (or “Team Francy”), the event’s organizers and emcees, have been hosting the event for over five years.
Wednesday, April 17, 2024
RICHMOND, Va.
Leveraging a forward-resolve approach for better propane customer service
Boost client satisfaction by diversifying communication channels & prioritizing customer feedback
How dividing your client base into categories helps create team priorities & set expectations
Propane retailers can foster customer satisfaction & ensure long-term success with these practical solutions to common issues
In order to grow as a business, focus on getting better at the things you do
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Equipping service techs with hands-on training, vendor support & a team-oriented mindset leads to the delivery of top-tier customer service
Honoring the trailblazers propelling propane into the future
Prioritizing safety training is essential for propane marketers to maintain compliance, reduce risk & ensure teams are properly equipped to meet regulatory requirements
Ensure a seamless transition by planning carefully, cleaning your data & testing thoroughly