Author
Mike Procopio
Mike Procopio is a manager of customer outreach for Enterprise Solutions at PDI Technologies. He came to PDI through Blue Cow Software and continues to help customers and the industry realize the value of PDI Propane and Commercial Fueling solutions. He hosts ongoing virtual educational sessions through PDI University, speaks at industry events and regularly contributes to propane trade media. Connect with Procopio at [email protected] or visit pditechnologies.com to learn more.
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Customer ServiceLeverage tech to better understand customers, create effective loyalty programs & deliver seamless service
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Customer ServiceEmpowering Your CSRs: Building Customer Service Champions in the Propane Industry
Exceptional customer service starts at the front desk — here’s how propane companies can recruit, train & empower CSRs to stand out in a competitive market -
Technology4 Ways to Engage With a Younger Market & Demographic
Adopting & adapting to newer technologies can elevate your business’ marketability to newer generations -
TechnologyNavigating Propane Mergers & Acquisitions: A Checklist for Owners
Prepare for upcoming change in your business with these housekeeping tips -
TechnologyExploring the Power of Predictive Analytics
Learn how the modeling tool can optimize propane inventory management, improve accuracy & help your business thrive during peak demand seasons -
Strategy4 Steps for Propane Retailers & Wholesalers to Optimize Fuel Inventory Management
Maintain control over inventory to navigate weather, price & compliance challenges, ensuring peak performance & customer satisfaction -
Customer Service4 Ways to Improve Efficiency & Your Customer Experience
Boost client satisfaction by diversifying communication channels & prioritizing customer feedback -
Feature ArticlesInvesting in Software Technology Can Streamline Your Business Processes & Keep You Competitive in a Digital World
The role of enterprise software in modernizing propane companies -
TechnologyWhat You Can Learn From Your Technology Platform
Leverage the data from your management software to better understand the needs of your customer base


