FLANDERS, New Jersey (May 13, 2021) – Advanced Digital Data Inc. (ADD Systems) recently announced the retirement of Roger Keyser, vice president of customer support and hardware operations. The software solutions provider also announced it has named Andy Katsigiannis as new director of customer support and hardware operations.
Keyser joined ADD Systems in 1982, only nine years after the company’s start. He went from being the only trainer on the road to overseeing ADD’s complete customer support process, including hardware operations. Keyser was integral in the formation of ADD’s support teams and responsible for forging a team that puts the customer first and gets the job done right.
Bruce C. Bott, ADD Systems president, said, “Roger has done an amazing job over the past 39 years. ADD customers and ADD employees have truly benefited from his expertise and his guidance. He’s done an equally phenomenal job preparing his department and all of ADD for his departure. He will be missed.”
Katsigiannis joined ADD Systems in 2002 as a member of the IT department before transitioning to IT manager in 2014. In his new role, Katsigiannis will take on the responsibility of overseeing the complete support process, including both hardware and software.
Rob Culbertson, senior vice president and chief operating officer, shared that, “Katsigiannis has been a valuable member of the ADD management team for many years and has proven his capabilities to not only lead a team but also to provide our clients with the highest level of satisfaction.”
Katsigiannis is looking forward to his new position. “I’m excited to take on this new role. The support group is full of great people, and, as a team, we’ll take this opportunity to think outside the box and continue to improve our quality of service,” he said.
