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Feature Articles

In-depth feature stories examining the trends, challenges and innovations shaping the propane and LPG industry.

  • Is It Time to Update Your Company’s Compliance Manual?

    Review policies annually to protect your business & its employees
    Read More →: Is It Time to Update Your Company’s Compliance Manual?

  • The 2022 State of the Propane Market

    Propane industry leaders speak to past wins, plus challenges & opportunities for the year ahead
    Read More →: The 2022 State of the Propane Market

  • What to Expect at NPGA’s 2021 SE Convention & International Propane Expo

    Show exhibitors explain why they’re looking forward to this year’s event
    Read More →: What to Expect at NPGA’s 2021 SE Convention & International Propane Expo

  • New Opportunities & Challenges in Hearth & Heating

    A Florida marketer’s commitment to service & innovation helps it respond to COVID-19 conditions
    Read More →: New Opportunities & Challenges in Hearth & Heating

  • NPGA’s Hybrid Event Explores Industry Challenges & the Past Year’s Wins

    What you may have missed at the association’s annual meeting
    Read More →: NPGA’s Hybrid Event Explores Industry Challenges & the Past Year’s Wins

  • Legal Pitfalls in the M&A Process

    How to better prepare for an acquisition through planning and due diligence
    Read More →: Legal Pitfalls in the M&A Process

  • How to Master Delivery Logistics

    Using a wireless, real-time dispatch decision to enable better decisions and more efficient workflows
    Read More →: How to Master Delivery Logistics

  • Top Trends Driving Propane Cylinder Sales

    Stakeholders in production, refurbishing and sales of propane cylinders discuss market direction and strategies
    Read More →: Top Trends Driving Propane Cylinder Sales

  • Industry Experts Weigh in on the State of the Propane Market

    Comments from frequent contributors to BPN on issues affecting the propane market in 2021
    Read More →: Industry Experts Weigh in on the State of the Propane Market

  • Exports Add New Dimension And Challenges to U.S. Propane Market

    Why propane prices rarely match seasonal expectations
    Read More →: Exports Add New Dimension And Challenges to U.S. Propane Market

  • Supply Outlook 2021— Export Growth Tightening U.S. Balances

    As U.S. producers seek more export outlets, changes in global markets may mean new challenges at home for retailers.
    Read More →: Supply Outlook 2021— Export Growth Tightening U.S. Balances

  • Preventing Or Resolving Top Complaints By Propane Consumers

    When asked how they resolve complaints from customers, two propane marketers gave similar answers. “I try to satisfy the customer,” Steve Chase, president and CEO of FSi Oil and Propane (South Hadley, Mass.), told BPN. “I will bend over backwards, and I think most companies will. But if I can’t satisfy the customer, then we part as friends.” “I calm it down and actually have a discussion,” Tyler McCormick, president of Collett Propane (Xenia, Ohio), answered. “I very rarely lose a customer on bad terms. If they do want to end the relationship, I try to end it on positive terms.” Both Collett Propane and FSi Oil and Propane have A+ rankings from the Better Business Bureau (BBB), are BBB accredited, and have won awards…
    Read More →: Preventing Or Resolving Top Complaints By Propane Consumers

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