Author

Karen Massman VanAsdale

Karen Massman VanAsdale is a contributing writer to BPN whose Women in Propane column has profiled the accomplishments of women across the globe. A former newspaper editor, she is an award-winning marketing communications leader and board member of her local chapter of International Association of Business Communicators.

rnrn

 

rn
  • Feature Articles

    Will Home Automation Kill Residential Propane?

    Home automation is significantly changing homeowners’ expectations and home builders are responding accordingly by offering homes that are smart and increasingly all-electric. Bob Torbin, director of codes and standards with OmegaFlex (Exton, Pa.), believes this is why NOW is a call-to-action time for the propane industry. “The gas industry could become a minor energy player, if not obsolete. I’m not saying home automation is going to kill LPG, but it’s going to be one of the contributing factors to a decline in sales,” Torbin said. One solution, according to Torbin, is for the propane industry to offer home-automation-ready piping infrastructure and provide the features now. “The home automation world is blossoming around us, but no one thinks of propane and home automation. Manufacturers [of LPG...
  • People

    Women In Propane: How A Passion For Horses Led To A Career In Propane

    Growing the liquefied petroleum (LP) transportation sector of a national insurance company was not Michelle Ceschan’s career goal when she graduated from Robert Morris University 15 years ago with a degree in communications and a passion for horses. She knew nothing about insurance or propane distribution. Growing up with horses, cattle, sheep, and cats in a rural community in Ohio, Ceschan, now a business development specialist for propane operations at National Interstate Insurance Co., did know hard work and responsibility. Taking care of the animals before and after school was part of her daily routine. She began riding horses at age 2 and was involved in 4H along with her brother. In high school, she began working at a local tack shop and continued there...
  • Feature Articles

    Southeastern Convention Preview: Learn How Operations and Sales Can Work Better Together

    A great working relationship between operations and sales departments benefits everyone, but especially your customers. Learn how to strengthen relationships between the two teams during “Operations and Sales on the Same Page,” a Women in Propane (WIP) roundtable discussion to be led by industry leader Paige O’Dell during the 2019 National Propane Gas Association (NPGA) Southeastern Convention and International Propane Expo in Atlanta in April 13-15. O’Dell, vice president of operations for AmeriGas Propane and chair of the Women in LPG Global Network (WINLPG), will share insights and personal stories from her impressive career. She relates her experiences in successful business operations and how a close relationship with sales teams makes a difference. Audience members will have the opportunity to engage in roundtable discussions following...
  • Feature Articles

    Southeastern Convention Preview: Learn How Operations and Sales Can Work Better Together

    A great working relationship between operations and sales departments benefits everyone, but especially your customers. Learn how to strengthen relationships between the two teams during “Operations and Sales on the Same Page,” a Women in Propane (WIP) roundtable discussion to be led by industry leader Paige O’Dell during the 2019 National Propane Gas Association (NPGA) Southeastern Convention and International Propane Expo in Atlanta in April 13-15. O’Dell, vice president of operations for AmeriGas Propane and chair of the Women in LPG Global Network (WINLPG), will share insights and personal stories from her impressive career. She relates her experiences in successful business operations and how a close relationship with sales teams makes a difference. Audience members will have the opportunity to engage in roundtable discussions following...
  • People

    Women In Propane: After 60 Years, She Still Does Business the Old-Fashioned Way

    In an era of when businesses are becoming increasingly tech savvy, upgrading their systems and connecting with customers through multiple platforms—email, texting, Instagram, Snapchat, Twitter—Lorraine Ross, owner of Conejos Propane in La Jara, Colo., continues to succeed after 60 years “the old-fashioned way.” Neither Lorraine, 95, nor her two employees, including her son, Dick, own a computer. A shrewd and financially successful businesswoman, according to her son, she tries to get to know her 1500 customers. She enthusiastically greets customers who regularly visit and call. For some, she is like almost like a grandmother offering kindly advice. Propane orders are taken over the phone or in person and tracked with tickets she generates by pen and pencil. The tickets are then delivered to customers with...
  • Training

    Women In Propane Council Takes DiSC Training on the Road

    Paula Summers Murphy, director of business development for Vision Financial Group, was so impressed with the DiSC management training she received at the National Propane Gas Association’s (NPGA) Southeastern Convention last spring, she knew it would be beneficial for everyone in her company to have a similar experience. The training, offered by NPGA’s Women in Propane Council (WIP), teaches an effective behavior profile training program by certified DiSC experts, affordably and conveniently. DiSC training was developed to provide a more interactive learning experience and more dynamic resources than a traditional classroom model. It is not specific to any industry, although the WIP trainers are involved in the propane industry. The WIP Council offers the training to men and women, members and non-members, and companies and...
  • People

    Women In Propane: Kimmie Marler Likes to Come Out of Her Comfort Zone

    Kimmie Marler was working at Timberline Steakhouse & Grill in Wichita, Kan. in 2002 when the owner asked her to help open up and train the employees for a new restaurant he was launching — Freddy’s Frozen Custard. Kimmie not only launched three more Freddy’s restaurants (there are now more than 300 nationwide), but her own career in training and development. As the east region customer service manager for ThompsonGas located in Decatur, Ala., Marler is responsible for coaching and developing approximately 100 frontline customer service representatives located in 68 offices across eight states. “I fell in love with coaching and developing and carry it into my personal life. It’s a way to do more,” she said. She transitioned her skills in customer service and management from...
  • Feature Articles

    WLPGA’s Cooking For Life Campaign Opens Life-Saving Community Kitchen in Myanmar

    Steve McBride, COO of Parami Energy, was attending a conference in Myanmar last year when he was struck by a statistic he heard from Michael Kelly, director of market development and deputy managing director for the World LPG Association (WLPGA): Each year, 4.3 million people die from indoor air pollution-caused illness — more than deaths from malaria, HIV/AIDS, and tuberculosis combined. Indoor smoke from solid fuels is the 10th leading cause of avoidable deaths worldwide. This entirely preventable problem disproportionately affects women and children—the ones collecting, cooking with, and breathing in solid fuels. Using propane can play a significant role in combatting this staggering statistic. It was fortuitous timing for both men. In a country where more than 80% of the 55 million residents still burn firewood...
  • People

    Women In Propane: Learning, Problem-Solving Leads to Successful Propane Career

    In the winter, Erin Hodgkins, director of heating fuels at Sandri Energy in Greenfield, Mass., cozies up on the weekends with spreadsheets. “For me, I’ll do spreadsheets for fun like some people do Sudokus. It’s relaxing. I have spreadsheets for everything,” Erin said. Her love of analytics combined with hard work is what helped launch her career in the propane industry more than two decades ago. The daughter of a math teacher, Erin was set to be an accountant, but she was having so much fun as a nanny for two children while taking classes that she decided to continue working for the family as the kids grew. She worked at the mother’s law firm and then spent time with the kids after school. After...
  • People

    Women In Propane: Friends, Family, Traditions, and Propane All Interwoven

    It was the Fourth of July, and for the 38th year Carole Start was hosting a bash complete with food and live music for friends, family, and employees. Several people, among them employees, have come early to help set up. For Carole, president of All American Propane in Yakima, Wash., family, friends, traditions, career — and propane — are all interwoven. “I love the propane business. I think it’s wonderful. That’s why I don’t ever want to retire,” said Carole, who started All American Propane with her husband, Dick, 25 years ago. After his death last year, she became president. Now in her 70s, Carole was basically born into the propane industry. Her father was in the industry in Canada. It was through him she met her second husband,...